Refund policy

Amberian Limited Returns Policy:

At Amberian, we value our customers' satisfaction and strive to provide the highest quality products and services. We understand that occasionally, you may need to return a product. To ensure a smooth return process, please review the following guidelines:

1. Eligibility for Returns:

  • Returns are accepted within 28 days of the original purchase date.
  • The item must be unused, in its original condition, and in the same packaging as when it was received.

2. Customer Responsibilities:

  • Products must be returned in good condition, free from damage, stains, or signs of wear and tear.
  • All original packaging, tags, labels, and accessories must be included.
  • Ensure that the product is securely packaged to prevent damage during transit.

3. Initiation of Return:

  • To initiate a return, please contact our customer service team within the 28-day return period by email: info@amberian.co.uk
  • Provide your order number, a photo is appreciated if a defect has occurred, purchase amount and reason for the return.

4. Inspection Process:

  • Upon receiving the returned item, our team will inspect it to ensure it meets our above return policy criteria.
  • If the item meets the requirements, a refund or exchange will be processed.

5. Refunds and Exchanges:

  • Refunds will be issued to the original form of payment used during the purchase.
  • Exchanges are subject to product availability. If the desired item is unavailable, a refund will be provided.
  • Shipping costs associated with the return will not be refunded unless the return is due to an error on our part.

6. Exceptions:

  • Certain items, such as personalized or customized products, perishable goods, and clearance items, may not be eligible for return unless defective.
  • Please refer to the product description or contact customer service for clarification on specific items info@amberian.co.uk

7. Damaged or Defective Products:

  • If you receive a damaged or defective product, please contact us immediately for assistance  info@amberian.co.uk.
  • We may require photographic evidence of the damage or defect to expedite the resolution process.

8. Restocking Fee:

  • A restocking fee may apply for returns that do not meet our criteria or are outside the 28-day return window.

9. Final Decision:

  • Amberian Limited reserves the right to refuse any return that does not comply with our return policy.
  • Our decision regarding the eligibility of returns is final.
  • Amberian will provide a returns address with instructions & a label. Please do not return any items to our head office as we don't have facilities for storage within our Bolton Location.

By making a purchase with Amberian Limited, you acknowledge and agree to adhere to the terms outlined in this returns policy. We appreciate your cooperation and understanding. If you have any questions or concerns, please don't hesitate to contact our customer service team for assistance.

Amberian Limited - Reg No'15558646, VAT 469 7355 36
Bolton, Greater Manchester.  

Amberian Limited is 100% Owned Independent & British Operated. 
www.amberian.co.uk, www.amberian.store & www.amberian.shop